Rok sutra
Aftersales Manager / voditelj postprodaje (m/f)
Piaggio Hrvatska d.o.o. · Split
Plaća nije navedena u oglasu
O poslu
Objectives of the position: to be responsible for the technical department to ensure that customers and dealers/service stations receive the best after sales support within the resources available.
Main activities:
- Manage and Provide technical support to the dealer network directly or by phone
- ensure the spare parts sales objectives be matched by a correct management and motivation
- monitor the performance of spare parts sales and take remedial action where necessary to ensure that spare parts sales targets are met
- monitor and control the budget for the country
- control all data and performance of competitors and improve spare parts sales strategies
- identify new business opportunities and areas of weakness
- develop and maintain relationships with key customers and other relevant bodies to reach the maximum spare parts sales potential
- Control the warranty cost and set up warranty cost reduction processes
- Maintain regular contact with customers to ensure that there is a continuous feedback about the quality of products supplied
- Respond rapidly to any customer complaints so that the problem is speedily resolved
- Supply of technical trainings to the dealer network
- Keep abreast of developments of European and National type approval issues
- Investigate any claims made against the company by the customer and negotiate an acceptable settlement
- Collect technical and other information about competitors’ products to ensure that the company maintain its competitive position
- Maintain a liaison with other company staff, particularly in relation to the development of sales and marketing plans
- Supply of technical reports to HQ in Pontedera (ITA)
The position will report directly to the General Manager.
Uvjeti
Preferred education is a Bachelor's or Master's degree in mechanical or technical engineering.
If you find yourself in the profile above and want to develop your career in a stimulating and professional work environment, please send us your CV in English and Croatian by 24.09.2026.
Nudimo
- Company car, mobile phone
- Education
Main activities:
- Manage and Provide technical support to the dealer network directly or by phone
- ensure the spare parts sales objectives be matched by a correct management and motivation
- monitor the performance of spare parts sales and take remedial action where necessary to ensure that spare parts sales targets are met
- monitor and control the budget for the country
- control all data and performance of competitors and improve spare parts sales strategies
- identify new business opportunities and areas of weakness
- develop and maintain relationships with key customers and other relevant bodies to reach the maximum spare parts sales potential
- Control the warranty cost and set up warranty cost reduction processes
- Maintain regular contact with customers to ensure that there is a continuous feedback about the quality of products supplied
- Respond rapidly to any customer complaints so that the problem is speedily resolved
- Supply of technical trainings to the dealer network
- Keep abreast of developments of European and National type approval issues
- Investigate any claims made against the company by the customer and negotiate an acceptable settlement
- Collect technical and other information about competitors’ products to ensure that the company maintain its competitive position
- Maintain a liaison with other company staff, particularly in relation to the development of sales and marketing plans
- Supply of technical reports to HQ in Pontedera (ITA)
The position will report directly to the General Manager.
Uvjeti
Preferred education is a Bachelor's or Master's degree in mechanical or technical engineering.
If you find yourself in the profile above and want to develop your career in a stimulating and professional work environment, please send us your CV in English and Croatian by 24.09.2026.
Nudimo
- Company car, mobile phone
- Education